Last Updated: April 26, 2012
Online Privacy Standards. While there are no official standards governing privacy practices on the internet, we follow the principles supported by the Federal Trade Commission’s Fair Information Practices Principles, currently available here. Furthermore, Netpop Research, LLC complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. Netpop Research, LLC has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor/.
What This Policy Covers. This policy covers Netpop Research, LLC’s treatment of personally identifiable information that we obtain when you visit our websites (www.netpop.com and www.netpopresearch.com), interact with our Quidget™ polls and quizzes, respond to a Netpop survey, purchase Netpop Research reports, or become a member of Netpop.com or Netpopresearch.com (collectively the “Netpop Services”). We regard personally identifiable information as information that someone can use to identify or contact you in person, such as real name, telephone number, birth date, email address, or physical mailing address. Information that we use internally to identify you as a member in our system, such as your selected User name, is not considered personally identifiable information.
What This Policy Does Not Cover. This policy does not cover the privacy practices of third parties that we do not own or control, such as our partners and advertisers. In addition, we may provide links to other services and to other sites that may interest you. All of these sites operate independently of Netpop Research, LLC and they have their own privacy or security practices. For your best on-line experience, we encourage you to review the policies of any of these third-party sites before submitting any personal information to them.
HOW INFORMATION IS COLLECTED
1. Information You Provide.
Responses to Netpop Quidgets. Netpop Quidgets allow the general public to interact with interactive applications (polls and quizzes) that are distributed throughout the internet via IAB standard size advertisement units. Responses collected through questions asked in Quidgets are presented in an anonymous, summarized format to those who choose to interact with the application. Anonymous and summarized data may also be provided to customers of Netpop Research, LLC. In certain cases, users may elect to provide their email address to receive results from a Quidget, other incentives for participating in the Quidget from Netpop Research or one of our partners, or to register as a member for Netpop.com. Unless explicitly authorized by you, your email address will not be shared with any third parties.
Responses to Netpop Surveys.Netpop surveys are administered to the general public, members of market research panels, clients and their customers or users of their online properties (websites, applications, and mobile applications for example). Responses collected are presented in an anonymous, summarized format to customers of Netpop Research, LLC. Unless explicitly authorized by you, your email and other personally identifiable information will not be shared with any third parties.
Required Registration Information. During the registration process, we collect your email address, and your birth date. We will send you an email to verify that you are the owner of this address. You will also choose a User name that we will use to identify you in our system.
Optional Member Profile Information. You can choose to provide us with additional optional information about yourself in your member profile, for example you can submit biographical information of yourself.
Access To Your Personal Information. In general, we make it easy for you to view the personally identifiable information we have collected from you in your member profile, where you can add, edit, or delete it as you see fit.
Information Submitted During A Transaction. During a payment transaction (for example, when you purchase a research report at netpopresearch.com), we may collect information including your name, your email address, and the fact that you purchased a report.
2. Information We Do Not Collect.
Social Security Number. We do not ask for or require your social security number to use any of our services or to access any part of our site.
3. Information We Track.
Log Files. Similar to many websites, we gather certain anonymous, non-personal information automatically and store it in web server log files. This information includes internet protocol addresses, browser type, internet service provider (ISP), site entry/exit pages, operating system, date/time stamp, and clickstream data. We use this information to improve our site, analyze trends, administer the site, track users' movements around the site, and gather aggregate information about our user base as a whole. Aggregate information is data we collect about a group or category of services or members from which individual member identities have been removed, and therefore does not include your personally identifiable information.
Cookies. A cookie is a small text file that is stored on a user's computer for record-keeping purposes. It can also help us understand how our site visitors click to our site or Quidget polls and quizzes, and what pages they view during their visit. Similar to many websites, we store an encrypted cookie on your computer so we can remember you when you come back to our website without requiring you to log-in every time. Cookies also allow us to track and understand the interests of our users to enhance the overall experience on our site.
You can set your web browser software to disable cookies. To do so, please refer to the help section of your specific browser for more information on how to manage or disable cookies. If you disable cookies, you may still view our site, but some areas of our site will not work properly.
HOW INFORMATION IS USED
1. In Netpop Research, LLC Communications.
We use emails and/or prominent notifications on our website as our primary means to inform our members of important system-related service announcements and promotional announcements.
System-related Announcements. We use your email address to deliver important system-related announcements. Example system-related announcements include: email verification during registration, requests for password reset, important security or server maintenance updates, or policy changes. These service-related announcements are considered a fundamental part of our service, and members cannot opt-out of these email announcements.
Promotional Announcements. In order to improve the experience for our members, we will, in the future, offer you the ability to sign up for optional email communications, such as updates from Netpop Research, LLC, new information about our Netpop Services, periodic (typically monthly) newsletters, or invitations to subscriber events. These communications are enhancements to our service and are entirely optional. We will ask for your consent before sending you promotional communications, and will make it easy for you to unsubscribe from these communications, either through the emails or though your member profile.
Quidget-related Communications. We use your email to deliver related stories and analysis regarding Quidgets that you have participated in. For example, a summary of results from a Quidget, or series of related Quidgets, would be emailed to individuals who participated in one or more of the Quidgets after the campaign is complete and all results have been tabulated.
"Email to a friend" Tool. If you choose to use our tool that permits you to forward a graph from the Netpop Services to a friend, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to become a member of the site and to view the report. This information is used only for sending this one-time email and we do not store an email address.
2. On Our Websites.
Identification Of Members By User Name. The Netpop Service offer forums where members may comment on Netpop reports and other members' comments. This means that to some extent we depend on the contributions and actions of our members to improve the quality of the site experience. When you make a contribution to the site (such as adding a comment to a blog post or providing information in commentary to one of our research reports), you will be identified by your User name as the author of that contribution. In these circumstances, we will only identify you by your User name. Other than the User name which can be entirely made up, in using the Netpop services, you are not required to provide or publicize any personally identifiable information in connection with your contributions and actions on our website.
Public Member Profile or "My Profile". When you register, we will create a public member profile based on your screen name. You have the option to include personally identifiable information in your public member profile ("My Profile"), but you are not required to do so. You can easily add, edit, and delete information in your public member profile from the profile page.
Site Statistics. As noted above, we may use information collected from our log files to calculate and publish anonymous, non-personal, aggregate statistics that we believe our members are interested in viewing. For example, we may track and publish the total number of users who have viewed a particular web page. We publish this data in aggregate form only, and do not tie it to any personally identifiable information.
3. For Internal Reporting And Analysis.
As noted above, we use information gathered from log files and cookies to improve our site, analyze trends, administer the site, track users' movements around the site, and to gather aggregate information about our user base as a whole. We do not tie this data to personally identifiable information.
HOW INFORMATION IS SHARED AND DISCLOSED
1. On Our Website.
Public Messages. Some of our features allow you to communicate with other members by posting public messages (such as when you make comments on a blog post, or respond to comments about a report). Please be aware that what you write in these public messages can be viewed, collected or used by any member who visits our website. We are not responsible for any personally identifiable information that you submit or permit others to submit through public messages.
2. With Third-Parties.
Sharing, Renting, And Selling Information We Collect. Occasionally, in the future, we may share anonymous, non-personal, aggregate information about our user base with future partners or advertisers, and we may publish these aggregate usage statistics on our website for the interest of our members. We do not tie this shared or published data to personally identifiable information. Additionally, we may make our subscriber list available to reputable organizations that offer products and services we believe would interest our members. If you do not want to receive these offers, please advise us by email at firstname.lastname@example.org.
Linked Services. In the future, we may also allow you to access or link to other web services through our website. For example, we may allow members to import photos from a gallery hosted on a partner's site. We will make it easy for you to determine when you are accessing or linking to these other web services through our website. In all of these cases, our partners may choose to collect your personal information as they deem appropriate. As noted above, we are not responsible for or in control of how third parties collect, use, or disclose your information obtained through these linked services. We encourage you to be aware when you are using these partner services and, for your best on-line experience, we encourage you to review their policies before submitting any personal information to them.
3. As Necessary In Certain Legal Circumstances.
Legal Requirements. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
HOW INFORMATION IS KEPT SECURE
Security of Account Information. Your member account information is password-protected. We will not share your password with anyone. Please do not share your password with anyone, and remember to change your password from time to time, to keep your account information secure.
Network Security. We have implemented a variety of commercially standard encryption and security technologies and procedures to protect information, including your personal information, stored in our computer systems from unauthorized access. Please be aware that no method of transmission over the internet, or method of electronic storage, is 100% secure, thus we strive to use commercially acceptable means to protect your personal information, but we cannot guarantee its absolute security.
Management Procedures. We also maintain standard physical and electronic procedural safeguards that limit access to your personally identifiable information to our employees (or people working on our behalf and under confidentiality agreements) who, through the course of standard business activities, need to access your personally identifiable information.
YOUR PERSONAL CHOICES
Sharing Information With Other Members. You are able to control what personal information about you is shared with other members in your public member profile, and what information you choose to keep private. You can view, add, edit, and delete information in your public member profile by visiting the profile page.
Receiving Communications. If you subscribe to any optional promotional communications, you will be able to unsubscribe from them through your member profile or through the emails we send you.
Editing, Updating, Or Deleting Member Profile Information. You can view the personally identifiable information we have collected from you in your member profile where you can add, edit, or delete it as you see fit. You may also request deletion of your member account through your member profile.
FOR OUR CANADIAN MEMBERS, VISITORS AND SURVEY RESPONDENTS
Canadian citizens, except under circumstances defined by law, are entitled to access their own personally identifiable information collected by Netpop Research, LLC by writing to: Cate Riegner, Netpop Research, LLC, 322 Cortland Avenue, San Francisco, CA 94110. We may ask you to pay an administrative fee for accessing or copying your information, but will inform you of the anticipated charges and confirm that you want us to proceed before processing your request. If you believe that the personally identifiable information about you that we have collected is incomplete or inaccurate, we will correct the information upon verification of the omission or error and of the identity of the person requesting the change. If you wish additional information about our personal identifiable management, to access, correct or have us investigate any matters in relation to your personally identifiable information, please contact us at the address provided above.
FOR OUR EUROPEAN UNION MEMBERS, VISITORS AND SURVEY RESPONDENTS
Netpop Research, LLC has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Netpop Research, LLC, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.